Our passion and dedication over the years have resulted in a 98% customer satisfaction rating and a 90% customer return rate, figures that demonstrate the exceptional standards of service that we consistently deliver.
We are a proud member of Regency Group Holdings, founded by Ibrahim Al-Asmakh and encompassing organizations across a range of other industries from real estate to property development, information technology, retail, hospitality, hotels and more.
To provide exceptional travel experiences and outstanding customer service, and keeping our customers and employees at the core of our business. Our vision is to be the travel partner of choice for all travelers from Qatar and beyond
Strong corporate values are a foundation of our approach to everything that we do, building on:
As general sales agents('GSA') andtheir authorised Qatar representatives, we partner with top international destination and tourist attractions to offer customers some of the amazing experiences that our planet has to offer. Our GSA representatives enjoy putting togather customer's dream holidays almost as much as they enjoy experiencing them!
Take in Disneyland Paris's classic attaractions, show and parades, or the vast range of travel options available through international travel leaders the Global family of brands. Get where you're going with world-class travel providers such as Rail Europe, Europecar, Bangkok Airways and South African Airways.
Regency Travel & Tours always follows the highest possible international quality standards. Our uncompromising approach to quality and customer care have resulted in us being fully ISO certified since 2013:
ISO 9001:2015 - A Quality Management System certifying RTT has a sound management regime geared toward continual business improvement, optimum customer satisfaction and staff motivation.
ISO 14001:2015 - An Environment Management System certification providing an assurance to management, employees and external stakeholders that RTT has an environmental management system is in place, with its impact continually measured and improved.
OHSAS 18001:2007 - A Health & Safety Management System which certifies that a clearly defined RTT management system is in place to identify and control health and safety risks, minimizing risks to our workforce, visitors and external contractors on RTT premises.
Regency Travel & Tours proudly holds full IMS certification.
The concepts of Quality (QMS), Safety (OHSMS), and Environmental (EMS) management systems are regularly grouped together in the combined Integrated Management System (IMS) certification. An IMS certification reflects a high standards across operations, quality of services, and efficiency.